:root{--ink:#09273d;--muted:#697b86;--accent:#fed12c;--bg:#f5f7f9;--line:#e4eaed;--teal:#2d796a}*{box-sizing:border-box}body{margin:0;color:var(--ink);background:var(--bg);font:14px/1.5 'Segoe UI',Arial,sans-serif}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:4px}button{cursor:pointer}button:disabled{opacity:.45;cursor:default}a{color:inherit}.brand{font-size:31px;letter-spacing:-1.7px;font-weight:750;text-decoration:none}.brand span{color:var(--accent)}.top{min-height:80px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:45px;padding:0 4vw}.top nav{display:flex;gap:28px;align-self:stretch;align-items:center}.top nav a{text-decoration:none;color:var(--muted);font-weight:600;padding:26px 0}.top nav .selected{color:var(--ink);border-bottom:3px solid var(--accent)}.account{margin-left:auto;display:flex;gap:16px;align-items:center}.account form{margin:0}.quiet{border:0;background:none;color:var(--muted);padding:8px}.workspace{max-width:1570px;margin:auto;padding:38px 4vw 20px}.eyebrow{font-size:10px;letter-spacing:1.7px;font-weight:750;color:var(--muted);margin-bottom:9px}h1{font-size:32px;line-height:1.2;letter-spacing:-.9px;margin:0 0 10px}h2{font-size:18px;margin:0 0 6px}h3{font-size:15px;margin:24px 0 12px}p{margin:0 0 12px;color:var(--muted)}.page-title{display:flex;align-items:center;justify-content:space-between;gap:24px}.button,.primary{display:inline-flex;align-items:center;justify-content:center;text-decoration:none;border:1px solid var(--line);background:#fff;color:var(--ink);border-radius:7px;padding:10px 16px;font-weight:650}.primary{background:var(--accent);color:var(--ink);border-color:var(--accent)}.data-strip{display:flex;justify-content:space-between;gap:20px;padding:13px 0 20px;font-size:12px;color:var(--teal)}.data-strip .warning{color:#a85b1e}.muted{color:var(--muted);font-weight:400}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:28px}.metric{background:#fff;border:1px solid var(--line);border-radius:10px;padding:21px 22px}.metric .label{color:var(--muted);font-size:12px}.metric strong{display:block;font-size:29px;font-weight:650;margin:5px 0}.metric small{color:var(--muted);font-size:11px}.queue{border:1px solid var(--line);border-radius:12px;background:#fff;overflow:hidden}.queue-heading{padding:24px 24px 6px;display:flex;justify-content:space-between;align-items:center;gap:20px}.queue-heading p{font-size:12px}.small-tag{font-size:10px;color:var(--teal);background:#edf5f2;padding:7px 10px;border-radius:5px;white-space:nowrap}.filters{display:flex;gap:12px;padding:18px 24px 12px;flex-wrap:wrap}label{display:block;font-size:11px;color:var(--muted);font-weight:600}input,select,textarea{display:block;color:var(--ink);border:1px solid #d8e1e6;border-radius:6px;background:#fff;padding:10px 11px;width:100%;margin-top:6px;min-height:40px}textarea{resize:vertical}.filters label{flex:1;min-width:135px}.filters .search{flex:1.7;min-width:200px}.list-message{font-size:12px;color:var(--muted);padding:8px 24px 15px}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left}th{font-size:10px;color:var(--muted);background:#f8fafb;font-weight:650;letter-spacing:.2px;padding:13px 18px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);white-space:nowrap}th span{display:block}td{padding:16px 18px;border-bottom:1px solid #edf1f3;font-size:12px;vertical-align:middle}td:first-child{min-width:210px}.merchant-name{display:block;background:none;border:0;font-weight:650;text-align:left;color:var(--ink);padding:0;margin-bottom:4px;font-size:13px}.merchant-name:hover{color:var(--ink);text-decoration:underline;text-decoration-color:var(--accent);text-decoration-thickness:3px}.meta{font-size:10px;color:var(--muted);margin-top:5px}.phone{font-size:11px;color:var(--muted);display:block}.pill{display:inline-block;border-radius:5px;padding:4px 7px;font-size:10px;background:#eef2f5;color:#466178;white-space:nowrap}.pill.orange{color:#ab601c;background:#fff3e6}.pill.green{color:#28735b;background:#eaf5ee}.pill.red{color:#ac4944;background:#fbeeed}.row-action{font-size:11px;color:var(--teal);background:none;border:0;font-weight:650;padding:6px}.pagination{display:flex;justify-content:space-between;padding:18px 24px;align-items:center;gap:12px;color:var(--muted);font-size:11px}.pagination>div{display:flex;align-items:center;gap:14px}.pagination .button{font-size:11px;padding:7px 10px}footer{font-size:10px;color:var(--muted);margin-top:23px;display:flex;justify-content:space-between;gap:20px}dialog{border:1px solid var(--line);border-radius:14px;width:min(880px,94vw);padding:0;max-height:90vh;color:var(--ink);box-shadow:0 25px 100px #18334033}dialog::backdrop{background:#20334480;backdrop-filter:blur(3px)}.modal-head{display:flex;justify-content:space-between;align-items:flex-start;padding:25px 28px;border-bottom:1px solid var(--line)}.modal-head h2{font-size:24px}.close{border:0;background:#f4f6f7;border-radius:50%;width:30px;height:30px;font-size:22px;color:var(--muted)}.modal-body{padding:24px 28px}.modal-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;background:#f7f9fa;border-radius:8px;padding:16px;margin-bottom:20px}.modal-stats strong{display:block;font-size:20px}.modal-stats span{font-size:10px;color:var(--muted)}.notice{border-left:3px solid #e3a86a;padding:10px 13px;background:#fff9f0;font-size:11px;margin:15px 0}.contacts{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.wide{grid-column:1/-1}.error{color:#b1453c;font-size:12px;min-height:0}.note{background:#f7f9fa;padding:14px 16px;border-radius:8px;margin:12px 0}.note p{color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere}.note small{font-size:10px;color:var(--muted)}.audit-list{font-size:11px;color:var(--muted)}.audit-list>div{margin:10px 0;overflow-wrap:anywhere}.auth{min-height:100vh;display:grid;place-items:center;padding:35px;background:radial-gradient(ellipse at top left,#e9f0f2,transparent 70%),#f6f8f9}.auth-card{background:#fff;border:1px solid var(--line);border-radius:15px;width:min(450px,100%);padding:36px 40px;box-shadow:0 12px 45px #203a4b08}.auth-card .brand{display:block;margin-bottom:35px}.auth-card h1{font-size:34px;margin-bottom:16px}.auth-card label{margin-top:18px}.auth-card .primary{width:100%;margin-top:12px}.fine{font-size:11px;margin:22px 0 0}.setup-link{display:block;margin-top:22px;font-size:12px;color:var(--teal)}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#09273d;color:#fff;padding:12px 22px;border-radius:8px;opacity:0;pointer-events:none;transition:opacity .15s;z-index:10;max-width:90vw}#toast.visible{opacity:1}.user-row{display:flex;justify-content:space-between;padding:12px 0;border-bottom:1px solid var(--line);gap:20px}.user-row small{color:var(--muted)}.empty{padding:35px;text-align:center;color:var(--muted)}.busy{opacity:.5;pointer-events:none}
@media(max-width:1000px){.top{gap:20px;padding:0 20px}.account{gap:5px;font-size:11px}.queue-heading .small-tag{display:none}.workspace{padding:28px 20px}.filters label{min-width:150px}.metrics{gap:10px}.metric{padding:16px}.top nav{gap:16px}.top nav a{font-size:12px}}
@media(max-width:650px){.top{flex-wrap:wrap;padding:12px 16px;gap:6px 20px}.top nav{order:3;width:100%;gap:25px}.top nav a{padding:10px 0}.account{margin-left:auto}.account>span{display:none}.workspace{padding:25px 14px}.page-title{align-items:flex-start}.page-title h1{font-size:25px}.page-title p{font-size:12px}.page-title>.button{font-size:10px;padding:8px;max-width:100px}.eyebrow{font-size:8px;letter-spacing:1.2px}.metrics{grid-template-columns:1fr 1fr}.metric strong{font-size:25px}.queue-heading{padding:20px 16px 0}.filters{padding:14px 16px 4px}.filters .search{flex-basis:100%}.filters label{min-width:110px}.queue-heading h2{font-size:16px}.data-strip{font-size:10px}.pagination{padding:14px;flex-wrap:wrap}footer{display:block}footer span{display:block;margin-top:5px}.form-grid{grid-template-columns:1fr}.modal-head,.modal-body{padding:20px}.modal-head h2{font-size:20px}.modal-stats{padding:12px}.modal-stats strong{font-size:17px}.auth-card{padding:28px}.modal-body p{font-size:12px}}

/* Parcel identity: supplied navy/yellow logo, served locally without alteration. */
.brand{display:inline-flex;align-items:center;flex:0 0 auto;line-height:1;letter-spacing:normal}
.brand img{display:block;width:148px;height:auto;max-width:100%;object-fit:contain}
.auth-card .brand img{width:190px}
.auth-card{border-top:5px solid var(--accent)}
.top nav .selected{border-bottom-width:4px}
.primary:hover{background:#f5c91f;border-color:#f5c91f;color:var(--ink)}
.primary:focus-visible,.button:focus-visible{outline:3px solid var(--ink);outline-offset:3px}
input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--ink);border-color:var(--ink);box-shadow:0 0 0 4px #fed12c33}
.auth{background:radial-gradient(ellipse at top left,#fff6d4,transparent 65%),var(--bg)}
.row-action{color:var(--ink);display:block;margin-top:6px;width:fit-content}
.queue-heading .small-tag{color:var(--ink);background:#fff7d9}
@media(max-width:650px){.brand img{width:122px}.auth-card .brand img{width:175px}}

/* Order-linked returns */
.changes-panel{margin-bottom:24px}.changes-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;padding:22px 26px 14px}.change-card{text-align:left;padding:20px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink);cursor:pointer}.change-card:hover{border-color:var(--ink);background:#fffbeb}.change-card:focus-visible{outline:3px solid var(--ink);outline-offset:3px}.change-card strong{display:block;font-size:32px}.change-card span{display:block;font-weight:700;margin:5px 0}.change-card small{display:block;color:var(--muted);line-height:1.6;min-height:34px}.change-card b{display:block;font-size:11px;margin-top:12px}.attention-strip{padding:8px 26px 22px;color:var(--muted);font-size:12px;line-height:1.6}.merchant-link{color:var(--ink);font-weight:700;text-decoration:underline;text-underline-offset:3px}.profile-section{margin-bottom:22px}.profile-content{padding:12px 26px 22px;font-size:13px;line-height:1.7}.profile-columns{display:grid;grid-template-columns:1fr 1fr;gap:22px}.history-chart{padding:20px 20px 5px;overflow:auto}.history-chart svg{display:block;width:100%;min-width:600px}.profile-note{padding:5px 26px 18px;color:var(--muted);font-size:12px;line-height:1.7}.history-data{padding:8px 26px}.history-data summary{cursor:pointer;font-size:12px;font-weight:700}.profile-section select{display:block;margin-top:5px}.profile-value{font-size:22px!important}.evidence-row{border-bottom:1px solid var(--line);padding:10px 0}.evidence-row:last-child{border:0}
@media(max-width:700px){.changes-grid{grid-template-columns:1fr;padding:18px 16px;gap:10px}.change-card{padding:14px}.change-card strong{font-size:26px}.change-card small{min-height:0}.profile-columns{grid-template-columns:1fr;gap:0}.history-chart{padding-left:0}.profile-content,.profile-note{padding-left:16px;padding-right:16px}.queue-heading{flex-wrap:wrap;gap:10px}}
.monitor-banner{margin:12px 0 22px;padding:15px 18px;border:1px solid #ecdba0;border-left:4px solid #fed12c;border-radius:8px;background:#fffbeb;display:flex;flex-direction:column;gap:5px;font-size:12px}.monitor-banner.monitor-live{border-color:#a8d4bd;border-left-color:#28735b;background:#f0f8f3}.return-tabs{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 18px}.return-tabs button{border:1px solid var(--line);background:white;padding:11px 16px;border-radius:7px;color:var(--ink);font-size:12px;font-weight:600}.return-tabs .selected{background:#fed12c;border-color:#fed12c}.return-tabs span{margin-left:7px}.return-windows{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:18px}.return-windows>div{padding:16px;border:1px solid var(--line);border-radius:8px}.return-windows span,.return-windows small{display:block;margin-top:5px}.return-windows small{font-size:10px;color:var(--muted)}[hidden]{display:none!important}
@media(max-width:1000px){.top{flex-wrap:wrap;padding-top:12px;gap:8px 20px}.top nav{order:3;width:100%;gap:25px}.top nav a{padding:10px 0}.top .account{margin-left:auto}}
@media(max-width:650px){.return-tabs button{font-size:10px;padding:9px}.return-windows{grid-template-columns:1fr}.monitor-banner{font-size:11px}.top nav{gap:15px}}

/* Staff workspace: quiet surfaces, readable evidence, one primary work list. */
:root{--muted:#526571;--line:#dce3e8;color-scheme:light}
body{font-size:14px;line-height:1.55;-webkit-tap-highlight-color:#fed12c55}
button,a,input,select,textarea,summary{touch-action:manipulation}
:focus-visible{outline:3px solid #09273d;outline-offset:3px}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap;border:0}
.skip-link{position:fixed;left:16px;top:12px;z-index:100;background:#fff;padding:12px 18px;border:2px solid var(--ink);transform:translateY(-180%)}
.skip-link:focus{transform:translateY(0)}
.top{min-height:72px;gap:36px;padding:0 28px}
.top nav{gap:24px}.top nav a{padding:23px 0;font-size:14px;min-height:44px}
.top nav a:hover{color:var(--ink)}.brand img{width:136px}.quiet{min-height:44px;color:var(--ink);padding:10px}
.quiet:hover{background:#f0f3f5;border-radius:5px}.workspace{padding:28px 28px 20px;max-width:1480px}
h1{font-size:28px;letter-spacing:-.6px;text-wrap:balance}h2{font-size:18px;text-wrap:balance}h3{font-size:16px}
.page-title p{margin-bottom:0;font-size:14px}.page-title{margin-bottom:16px}.eyebrow{font-size:11px;letter-spacing:1px}
.button,.primary{min-height:44px;border-radius:5px}.button:hover{background:#f3f6f8;border-color:#9aaab5}
label{font-size:13px;color:var(--muted)}input,select,textarea{font-size:14px;min-height:44px}
.queue{border-radius:6px}.queue-heading{padding:20px 20px 4px}.queue-heading p{font-size:13px;margin-bottom:0}
.filters{padding:14px 20px 8px;gap:12px}.filters label{min-width:180px}.filters .search{flex:1.5}
.list-message{font-size:13px;padding:6px 20px 12px;margin:0;line-height:1.6}
th{font-size:12px;padding:12px 16px;white-space:normal;color:#425762}th span{font-weight:400;font-size:11px}
td{font-size:13px;padding:14px 16px}td:first-child{min-width:180px;max-width:300px;overflow-wrap:anywhere}
.meta{display:block;font-size:12px;line-height:1.5;margin-top:4px}.pill{font-size:12px;font-weight:600;white-space:normal}
.pill.orange{color:#88480e}.pill.red{color:#963b36}.pill.green{color:#206047}
.merchant-link{text-underline-offset:3px;text-decoration-thickness:1px;font-size:14px}.merchant-link:hover{text-decoration-thickness:2px}
.row-action{font-size:13px;padding:8px 0;min-height:36px}.pagination{font-size:13px;padding:14px 20px}.pagination .button{font-size:13px;min-height:44px;padding:9px 14px}
table,.metric strong,.numeric{font-variant-numeric:tabular-nums}.metric .label,.metric small{font-size:12px}.metric{padding:16px 18px;border-radius:6px}.metrics{gap:12px;margin-bottom:20px}
.source-line{display:flex;flex-wrap:wrap;gap:4px 18px;align-items:center;padding:0 0 16px;font-size:13px;color:var(--muted)}
.source-line strong{color:var(--ink)}.source-warning{color:#88480e}.source-warning strong{color:#88480e}
.queue-views{display:flex;flex-wrap:wrap;border-bottom:1px solid var(--line);padding:0 16px;gap:4px 16px}
.queue-views a{display:flex;gap:9px;align-items:center;padding:16px 4px 12px;text-decoration:none;border-bottom:4px solid transparent;font-size:14px;font-weight:600;min-height:52px;color:var(--muted)}
.queue-views a span{font-variant-numeric:tabular-nums;background:#eef2f5;padding:1px 7px;border-radius:4px;font-size:12px;color:var(--ink)}
.queue-views a:hover{color:var(--ink);background:#f8fafb}.queue-views [aria-current]{color:var(--ink);border-color:var(--accent)}
.queue-views [aria-current] span{background:#fff0af}.queue-feedback{display:flex;align-items:center;gap:12px;padding-right:20px;min-height:43px}
.queue-feedback .list-message{flex:1}.queue-feedback .quiet{white-space:nowrap}.loading-rows{opacity:.45;pointer-events:none}
.help-details{margin:18px 0 0;border-top:1px solid var(--line);padding-top:10px;font-size:13px;color:var(--muted)}
summary{min-height:44px;padding:10px 0;cursor:pointer;color:var(--ink);font-weight:600}.help-details p{max-width:100ch;margin:6px 0 12px}
.notice{font-size:13px;background:#fff8e7;border-color:#d89927}.monitor-banner{font-size:13px;padding:12px 16px;border-radius:5px;margin-bottom:20px}
.profile-content{font-size:14px;padding:12px 20px 18px}.profile-content p:last-child{margin-bottom:0}.profile-note{font-size:13px;padding:6px 20px 18px}
.profile-columns{gap:16px}.profile-section{margin-bottom:20px}.profile-workspace>.metrics{margin-top:2px}
.watch-summary{display:flex;flex-wrap:wrap;gap:14px 26px;margin:16px 0 20px;font-size:13px;color:var(--muted)}.watch-summary>div{display:flex;gap:8px;align-items:baseline}.watch-summary strong{color:var(--ink);font-size:18px;font-variant-numeric:tabular-nums}.monitor-banner details summary{font-size:12px;padding:4px 0;min-height:30px}.monitor-banner details p{margin:8px 0}
.draft-guard{position:sticky;bottom:0;background:#fff9e5;border-top:2px solid #d8b329;padding:18px 24px;z-index:2}.draft-guard p{margin:4px 0 12px}.draft-guard>div{display:flex;gap:10px;flex-wrap:wrap}fieldset.filters{border:0;margin:0;min-width:0}
.contact-number{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:4px 0 8px}.contact-number strong{font-size:17px;font-variant-numeric:tabular-nums}
.period-count{display:flex;justify-content:space-between;gap:20px;padding:8px 0;border-bottom:1px solid var(--line)}.period-count strong{font-size:20px;white-space:nowrap}.period-count span{display:block;font-size:12px}
.history-data{padding:4px 20px}.history-data summary{font-size:13px}.return-tabs button{font-size:14px;min-height:44px}.return-tabs button:hover{border-color:var(--ink)}
.close{width:44px;height:44px;flex-shrink:0}.modal-stats span,.return-windows small,.note small,.audit-list{font-size:12px}dialog{overscroll-behavior:contain;border-radius:8px}.modal-head h2{overflow-wrap:anywhere}
.auth{background:#f4f6f8}.auth-card{box-shadow:none;border-radius:8px}.auth-card h1{font-size:26px}.auth-card .brand{margin-bottom:28px}.auth-card .eyebrow{display:none}.auth-card .fine{font-size:12px}.error{font-size:14px}.auth-card input{font-size:16px}footer{font-size:12px;line-height:1.6}
@media(max-width:1000px){.top{padding:10px 20px 0;gap:6px 24px}.top nav{order:3;width:100%;gap:24px}.top nav a{padding:10px 0}.workspace{padding:24px 20px}.radar-table th,.radar-table td{padding:12px}.radar-table td:first-child{min-width:150px}.radar-table .pill{font-size:11px}}
@media(max-width:700px){
 .workspace{padding:20px 14px}.top{padding:12px 14px 0}.top nav{gap:20px;flex-wrap:wrap}.top nav a{font-size:13px}.brand img{width:120px}.account{font-size:12px}.page-title{align-items:flex-start;gap:12px}.page-title h1{font-size:25px}.page-title p{font-size:13px}.page-title>.button{font-size:13px;max-width:none;padding:9px 12px;flex-shrink:0}
 .source-line{font-size:12px;gap:3px 12px}.queue-views{padding:0 10px;gap:0 14px}.queue-views a{font-size:13px;padding:11px 2px 8px;min-height:48px}.queue-views a span{font-size:12px;padding:1px 5px}
 .queue-heading{padding:16px 14px 0}.queue-heading h2{font-size:17px}.filters{padding:12px 14px 6px}.filters .search{flex-basis:100%}.filters label{min-width:115px;flex:1}input,select,textarea{font-size:16px}.queue-feedback{padding:0 14px 8px;flex-wrap:wrap;gap:4px}.queue-feedback .list-message{padding:5px 0;flex-basis:100%}.pagination{padding:12px 14px;flex-wrap:wrap}.pagination>div{gap:10px}.pagination .button{font-size:12px;padding:8px 10px}.pagination>span{width:100%}
 .radar-table,.radar-table tbody{display:block}.radar-table thead{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}.radar-table tr{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);border-top:1px solid var(--line);padding:14px;gap:12px 16px}.radar-table td{display:block;border:0;padding:0;min-width:0!important;max-width:none!important;overflow-wrap:anywhere}.radar-table td:first-child,.radar-table td:last-child{grid-column:1/-1}.radar-table td:not(:first-child)::before{content:attr(data-label);display:block;font-size:11px;color:var(--muted);margin-bottom:4px}.radar-table td.empty{grid-column:1/-1}.radar-table td.empty::before{display:none}.radar-table .pill{font-size:12px}
 .profile-columns{grid-template-columns:1fr;gap:0}.profile-content{padding:12px 14px 18px}.profile-note{padding:6px 14px 18px}.metric{padding:13px}.metric strong{font-size:23px}.profile-value{font-size:18px!important}.metrics{gap:10px}.return-tabs button{font-size:13px;padding:10px}.queue-views a:focus-visible{outline-offset:-2px}.help-details{margin-top:14px}
}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}